We want you to have the best shopping experience ever.

If you are not entirely satisfied with your order, please return it in its original packaging within 30 days of the date of purchase for a full refund in the original tender less service and delivery charges.

Returns with the original packing slip will be refunded or exchanged in the original tender less service and delivery charges.

Returns with a gift receipt, will be exchanged or refunded for the value indicated on the gift receipt in the form of a merchandise credit less service and delivery charges.

Returns without the original packing slip, including gift certificate purchases, will be exchanged or refunded at the current selling price less service and delivery charges in the form of a merchandise credit.

If You Have Your Packing Slip

Please write the reason for your return on your packing slip indicating the desired resolution.  Be sure to keep a copy of the packing slip for your records.  Please pack everything carefully and securely in its original packaging.  If the box is damaged, please use a new box with sufficient packing material to protect the item and hold it securely.    

Use the carrier most convenient to you, insure the item for full value, and send the package to:

Returns Processing

Fawbush & Schulz

342 West Cross St

Winchester, IL  62694

If You Do Not Have Your Packing Slip

Please include a document with your return shipment that includes the following:

Your name as it appeared as the Bill To on the order

Billing address

Your daytime telephone number

Order Number or date of order placement

Item Number and brief Description

Reason for the return

Action to be taken - replace, exchange, credit or refund in original tender

Ship To address if different from the Bill To

Please be sure to keep a copy of the packing slip for your records and pack everything carefully and securely in its original packaging.  If the box is damaged, please use a new box with sufficient packing material to protect the item and hold it securely.  Use the carrier most convenient to you, insure for full value, and send the package to:

Returns Processing

Fawbush & Schulz

342 West Cross St

Winchester, IL  62694

To Return a Large Item

Oversize items that required special shipping may require similar return shipping.  Please make sure to keep a copy of your packing slip and pack everything carefully and securely in its original packaging.  If the box is damaged, please use a new box with sufficient packing material to protect the item and hold it securely.  Please email us at customercare@fawbushschulz.com to arrange the shipment. 

If you have any questions about our return policy or the status of your return, please contact us.