INTERIORS    APOTHECARY         FASHION          KIDS         GARDEN        HOLIDAY     GIFTS
   CUSTOMER CARE

                                              Call us anytime 1.914.747.9448   

    New Customer

   Join Our Email Circle

   How to Place an Order

   Frequently Asked Questions

   Payment Options

   Our Money Back Guarantee

 

   My Order

   Order Confirmation

   Changing an Order

   Order Tracking

   Shipping

   Returns and Exchanges

 

   Contact Us

   Via Email

   Via Telephone

     

   Premier Services

   Express Shipping

   Personalized Greetings

   Custom Gift Wrapping

  

   About Us

 

   Privacy Policy

 

   Security

 

You'll find answers to most of your questions below, just click on the underlined link.  If you'd rather discuss the topic with us directly, please email us at customercare@fawbushschulz.com. 

 

Contact Us

How do I contact you?

 

Shopping Details

What forms of payment are acceptable?

Will I receive an order confirmation?

How can I check the status of my order?

How do I make a change to my order?

How do I have something gift wrapped?

How do I have something monogrammed?

How is sales tax calculated?

 

Shipping Information

Delivery

What shipping options are available?

How do you calculate shipping and handling charges?

Do you ship internationally?                                                 

How do I track a shipment?

Can I order something now and have it shipped later?

 

Return Policy

What is the Fawbush & Schulz return policy?

How do I return an item?

How do I return an item if I no longer have the packing slip?

How do I return large items?

 

Privacy Policy                                                                        

Is the credit card information I submit secure?

Is any of my information sold to other companies?

 

 

 

 

Contact Us

How do I contact you?

We always strive to respond to your questions as quickly as possible. 

 

Via email:         customercare@fawbushschulz.com

                      We will answer you within 24 hours via

 

Via telephone:   1.914.747.9448

 

Via postal mail:  FAWBUSH & SCHULZ

                      230 Washington Ave

                      Pleasantville, NY  10570

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Shopping Details

What forms of payment are acceptable?

We accept Visa, Mastercard and American Express.  Through the mail we accept personal checks, money orders and bank checks as well as credit cards.  Please allow additional time for personal checks to clear.

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Will I receive an order confirmation?  

We will confirm your online order once your credit card has been authorized.  Along with your confirmation you will receive your order number which will allow you to check on the status of your order either online or by telephone.   

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How can I check the status of my order?

We'll email you a confirmation once your order has shipped.  Whether you place your order online or via telephone, you can check your order status online 24 hours after your order is placed.

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How do I know if something is on back order? 

If you select an item that is currently on backorder, a prompt will appear on

the order page to let you know when it will be available for shipping.  If an item becomes permanently unavailable after you place your order, we will notify you

via email as quickly as possible, usually within 24 hours. 

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How do I make a change to my order?

Please contact our customer assistants at customercare@fawbushschulz.com to insure your changes are made as soon as possible.

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How do I have something gift wrapped?

Most of our items other than furniture can be gift wrapped.  Our Premier Gift Wrapping Service allows you to completely personalize your gift through hand-selecting from our fine paper collections.  Please specify the collection you prefer for each gift during the checkout process.   

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How do I have something monogrammed?

We offer monogramming in both the traditional and modern styles. *******

 

Traditional three-initial monograms can be done either for an individual or family.  The design for an individual features the initials in the order of first name, last name, then middle initial.  For a couple the order would read husband's first

name, couple's last name, wife's first name.   Both forms feature the family

name initial (middle character) as slightly larger and raised.

 

Modern three-initial monograms are fashioned with the initials listed in name

order - first, middle, last - and all the same size. 

 

We also offer single-initial monograms where, usually, the family sire name is characterized.  A nick-name initial can also be fun.

 

Monogramming is available where indicated.  Please specify which type of monogram and the initial/s you prefer in the space provided on the order page.  Please allow 2 - 3 weeks for delivery.       

 

How is sales tax calculated? 

Sales tax is charged according to the laws of the state to which an item is shipping and is automatically calculated during the checkout process.  Some states charge tax on delivery charges and/or food items.  If an item is taxable in your state the tax will be automatically added to your order during checkout.

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Shipping Information

Delivery 

We make every effort to ship your items as quickly as possible.  In stock items usually ship the same day if the order is in by noon.  Out of stock items usually ship within 1 - 2 weeks, and we will advise you of stock status within one to two business days of order placement. 

 

What shipping options are available?

We ship mainly via USPS and FedEx.

 

Standard Delivery - items in stock are shipped from Illinois or New York and will arrive within five to seven business days from the date of your order.  If an item is not in stock, we will advise you via email and ask if the eta meets your needs.

 

Express 3 Day Delivery - is available for most items.  Your purchases will arrive within three business days by end of day if your order is received by 12 pm Eastern.  Later orders will be considered for this delivery, please telephone (914) 747-9448 and inquire.

 

Express 2 Day Delivery - is available for most items.  Your purchases will arrive within two business days by end of day if your order is received by 12 pm Eastern.  Later orders will be considered for this delivery, please telephone (914) 747-9448 and inquire.

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Shipping and Handling Rates       

 

Order Total  Standard

(5 - 7 days)

Express 3 Day

(3 days by end

of day)

Express 2 Day

(2 days by end

of day)

1 lbs $7.00 $15.50 $20.50
2 lbs  $8.50 $18.00 $23.50
3 lbs $10.50 $20.00 $26.50
4 lbs  $11.00 $22.00 $30.00
5 lbs $11.50 $24.00 $33.50
6 lbs $11.50 $26.00 $36.50
7 lbs $12.00 $28.00 $40.00
8 lbs $12.50 $30.50 $43.50
9 lbs $13.00 $32.50 $47.50
10 lbs $14.00 $35.00 $51.50
11 lbs $14.50 $36.50 $55.50
12 lbs $15.50 $38.50 $59.00
13 lbs $16.00 $41.00 $62.00
14 lbs $17.00 $42.50 $64.50
15 lbs $18.00 $45.00 $67.50
Over 15 lbs   will be divided into 2 or more boxes or will quote

     

 

Alaska & Hawaii - add $10.00 to the Standard rates above.  Shipping time is

5 to 7 business days.  Additional fees may apply if Ship To location is remote.

 

U.S. Territories - Rates are calculated on an individual basis. Please call us at (914) 747-9448 or email us at customercare@fawbushschulz.com and provide your telephone number, and we will call you to take your order and arrange delivery.  The order recipient is responsible for all duties, taxes and brokerage fees upon delivery.  

 

Canada - add $15.00 to the Standard rates above.  Please call us at (914) 747-9448 or email us at customercare@fawbushschulz.com and provide your telephone number, and we will call you to take your order and arrange delivery.  The order recipient is responsible for all duties, taxes and brokerage fees upon delivery.     

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International - we are not shipping internationally at this time.

 

Over-size Items     

We will quote you the additional shipping cost via email asap after you place your order.

 

How do you calculate shipping and handling charges?

They are based on weight and package dimensions. 

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Do you ship internationally? 

We are not shipping internationally at this time. 

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Do gift certificates incur shipping and handling charges?          

No, gift certificates are shipped free of charge unless you require Express

shipping which can be added for $9.75.

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Special Shipping Conditions

Oversize merchandise some times require additional delivery time and the use

of special carriers.  If special delivery conditions apply to an item, there will

be an indicator in parentheses after the item description. 

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White Glove Delivery

Some furniture and other heavy items require special handling and receive our White Glove Delivery service.  We will call you to schedule a delivery time and bring the merchandise directly to your door, place it in your desired location, unpack it, dispose of the packing materials and and perform simple assemblies. 

If this delivery option is necessary it will be indicated in parentheses after the

item description along with the cost and automatically added to your order

during check out.********** 

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How do I track a shipment?

Please contact our customer assistants at customercare@fawbushschulz.com for the latest information regarding your order.

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Can I order something now and have it shipped later? 

Yes, please email our customer assistants at customercare@fawbushschulz.com to arrange the shipment.  This service is not yet available online.

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Return Policy

What is the Fawbush & Schulz return policy? 

We want you to have the best shopping experience ever.  If you are not

entirely satisfied with your order, please return it in it's original packaging

within 30 days of the date of purchase for a full refund, credit or exchange depending on the form of payment less service and delivery charges.

 

Returns with the original purchase receipt or packing slip will be refunded or exchanged in the original tender less service and delivery charges.

 

Returns with a gift receipt, will be exchanged or refunded for the value

indicated on the gift receipt in the form of a merchandise credit less service and delivery charges.

 

Returns without the original purchase receipt or packing slip, including gift certificate purchases, will be exchanged or refunded at the current selling

price in the form of a merchandise credit less service and delivery charges.

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How do I return an item?

On your Invoice/Packing Slip, indicate why you are returning the item, and your desired resolution.  Be sure to keep a copy of the form for your records.  Include a copy in the box with your return shipment. 

 

Use the carrier most convenient to you and send the package to:

 

Fawbush & Schulz

230 Washington Ave

Pleasantville, NY  10570

 

If you have any questions about our return policy or the status of your return, please call us at 1.914.747.9448

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How do I return an item if I no longer have the packing slip?

If you do not have your original invoice/packing slip or gift receipt, please

include a document with your return shipment that includes the following:

 

Your name as it appeared as the Bill To on the order

Billing address

Your daytime telephone number

Order Number or date of order placement

Item Number and brief Description

Reason for the return

Action to be taken - replace, exchange, credit or refund in original tender

Ship To address if different from the Bill To

 

Use the carrier most convenient to you, insure for full value, and send the package to:

 

Fawbush & Schulz

230 Washington Ave

Pleasantville, NY  10570

 

If you have any questions about our return policy or the status of your return, please call us at 1.914.747.9448

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How do I return large items?

Oversize items that required special shipping will need similar return shipping.  Please email us at customercare@fawbushschulz.com to arrange the shipment. 

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Security                                                                          

Is the credit card information I submit secure?

Our entire payment system is protected by Secure Socket Layer (SSL)

encryption, the industry standard for secure commerce transactions.  SSL encryption renders your data unreadable as it travels over the internet.****** 

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Privacy Policy (click here to view it in its entirety).

Is any of my information sold to other companies?

We use your personally identifiable information for mainly for internal purposes such as statistical analysis to fine-tune our services to you and the

functionality of our website, order tracking, and informing of current sales and offers.  We may also form business relationships with other persons or entities whom we have asked to confirm that their privacy policies are consistent with

our own.  At such times, we may cross-reference and share data we have gathered including personally identifiable information about you, that will allow such persons or entities to contact you regarding products or services that

may be of interest to you. 

 

We do not currently but may in the future make parts of our mailing list available to carefully screened companies.  We will not share your email address or telephone number, only your name and mailing address.

 

We believe you have a right to "opt out" of having your personally identifiable information (see definition below) rented, sold or exchanged with other

marketers and honor your request if you should choose to do.  We also honor

your request if you would rather not receive mail, telephone and other

solicitations from Fawbush & Schulz.   If you would rather we did not share

your address information with other companies, please call or email us and

request to opt out.

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2010 Fawbush & Schulz. All rights reserved.