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You'll find answers to most of
your questions below, just click on the underlined link. If you'd rather
discuss the topic with us directly, please email us at
customercare@fawbushschulz.com.
Contact Us
How do I contact
you?
Shopping Details
What forms of payment are acceptable?
Will I receive an order confirmation?
How can I check the status of my order?
How do I make a change to my order?
How do I have something gift wrapped?
How do I have something monogrammed?
How is sales tax calculated?
Shipping Information
What shipping options are available?
How do you calculate shipping and handling charges?
Do you ship
internationally?
How do I track a shipment?
Can I order something now and have it shipped later?
Return Policy
What is the Fawbush & Schulz return policy?
How do I return an item?
How do I return an item if I no longer have the packing slip?
How do I return large items?
Privacy Policy
Is the credit card information I submit secure?
Is any of my
information sold to other companies?
Contact Us
How do I contact you?
We always strive to respond to
your questions as quickly as possible.
Via email:
customercare@fawbushschulz.com
We will answer you within 24 hours via
Via telephone: 1.914.747.9448
Via postal mail: FAWBUSH & SCHULZ
230 Washington Ave
Pleasantville, NY 10570
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Shopping Details
What forms of payment are acceptable?
We accept Visa, Mastercard and
American Express. Through the mail we accept personal checks, money orders
and bank checks as well as credit cards. Please allow additional time for
personal checks to clear.
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Will I
receive an order confirmation?
We will confirm your online order
once your credit card has been authorized. Along with your confirmation
you will receive your order number which will allow you to check on the status
of your order either online or by telephone.
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How can I check the status of
my order?
We'll email you a
confirmation once your order has shipped. Whether you place your order
online or via telephone, you can check your order status online 24 hours after
your order is placed.
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How do I know if something is on back order?
If you select an item that is currently on backorder, a prompt will appear on
the order page to let you know when it will be available for shipping. If
an item becomes permanently unavailable after you place your order, we will
notify you
via email as quickly as possible, usually within 24 hours.
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How do I make a change to my order?
Please contact our customer assistants at
customercare@fawbushschulz.com to insure your changes
are made as soon as possible.
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How do I have something gift wrapped?
Most of our items other than furniture can be gift wrapped. Our
Premier Gift Wrapping
Service allows you to completely personalize your gift through hand-selecting from our fine paper
collections. Please
specify the collection you prefer for each gift during the checkout process.
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How do I have something monogrammed?
We offer monogramming in both the traditional and modern styles. *******
Traditional three-initial monograms can be done either for an individual or
family. The design for an individual features the initials in the order of
first name, last name, then middle initial. For a couple the order would
read husband's first
name, couple's last name, wife's first name. Both forms feature the
family
name initial (middle character) as slightly larger and raised.
Modern three-initial monograms are fashioned with the initials listed in name
order - first, middle, last - and all the same size.
We also offer single-initial monograms where, usually, the family sire name is
characterized. A nick-name initial can also be fun.
Monogramming is available where indicated. Please specify which type of
monogram and the initial/s you prefer in the space provided on the order page.
Please allow 2 - 3 weeks for delivery.
How is sales tax calculated?
Sales tax is charged according to the laws of the state to which an item is
shipping and is automatically calculated during the checkout process. Some
states charge tax on delivery charges and/or food items. If an item is
taxable in your state the tax will be automatically added to your order during
checkout.
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Shipping Information
What shipping options are available?
We ship mainly via UPS and FedEx - please be aware, neither can deliver to post
office boxes. If using a post office box is necessary, please call our
Customer Assistants at
(914) 747-9448 or email them at
customercare@fawbushschulz.com to place your order and arrange delivery. The same rates apply.
Standard Delivery - items in stock are shipped from New York and will arrive within
five to seven business days from the date of your order. If an item is not
in stock, we will advise you via email and ask if the eta meets your needs.
Express 3 Day Delivery
- is available for most items. Your purchases will arrive within three business days
by end of day if
your order is received by 12 pm Eastern. Later orders will be considered
for this delivery, please telephone (914) 747-9448 and inquire.
Express 2 Day Delivery - is available for most items. Your purchases will arrive within two business days
by end of day if
your order is received by 12 pm Eastern. Later orders will be considered
for this delivery, please telephone (914) 747-9448 and inquire.
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Shipping and Handling Rates
|
Order Total |
Standard
(5 - 7 days) |
Express 3 Day
(3 days by end
of day)
|
Express 2 Day
(2 days by end
of day) |
|
1
lbs |
$7.00 |
$15.50 |
$20.50 |
|
2 lbs |
$8.50 |
$18.00 |
$23.50 |
|
3 lbs |
$10.50 |
$20.00 |
$26.50 |
|
4 lbs |
$11.00 |
$22.00 |
$30.00 |
|
5 lbs |
$11.50 |
$24.00 |
$33.50 |
|
6 lbs |
$11.50 |
$26.00 |
$36.50 |
|
7 lbs |
$12.00 |
$28.00 |
$40.00 |
|
8 lbs |
$12.50 |
$30.50 |
$43.50 |
|
9 lbs |
$13.00 |
$32.50 |
$47.50 |
|
10 lbs |
$14.00 |
$35.00 |
$51.50 |
|
11 lbs |
$14.50 |
$36.50 |
$55.50 |
|
12 lbs |
$15.50 |
$38.50 |
$59.00 |
|
13 lbs |
$16.00 |
$41.00 |
$62.00 |
|
14 lbs |
$17.00 |
$42.50 |
$64.50 |
|
15 lbs |
$18.00 |
$45.00 |
$67.50 |
|
Over 15 lbs |
will be divided into 2
or more boxes or will quote |
Alaska & Hawaii - add $10.00 to the Standard rates above.
Shipping time is
5 to 7 business days. Additional fees may apply if Ship To location is
remote.
U.S. Territories - Rates are calculated on an
individual basis.
Please call us at (914) 747-9448 or email us at
customercare@fawbushschulz.com
and provide your telephone number, and we will call you to take your order and
arrange delivery. The order recipient is
responsible for all duties, taxes and brokerage fees upon delivery.
Canada - add $15.00 to the Standard rates above. Please call us at (914) 747-9448 or email us at
customercare@fawbushschulz.com
and provide your telephone number, and we will call you to take your order and
arrange delivery.
The order recipient is responsible for all duties, taxes and brokerage fees upon
delivery.
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International - add a minimum of $50 to the Standard rates above. Rates are calculated on an individual basis.
Please call us at (914) 747-9448
or email us at
customercare@fawbushschulz.com
and provide your telephone number, and we will call you to take your order and
arrange delivery. The order recipient is
responsible for all duties, taxes and brokerage fees upon delivery.
Over-size Items
We will quote you the additional shipping cost via email asap after you place
your order.
How do you
calculate shipping and handling charges?
They are based on weight and package dimensions.
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Do you ship internationally?
Yes, to most locations. Add a minimum of $50 to the Standard rates
above. Rates are calculated on an individual basis. It depends on the location and shipping method.
Please
email us at
customercare@fawbushschulz.com or
call us to inquire at (914) 747-9448 and mention this aspect of your order first so we can
process your order accordingly.
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Do gift certificates incur shipping and handling charges?
No, gift certificates are shipped free of charge unless you require Express
shipping which can be added for $9.75.
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Special Shipping Conditions
Oversize merchandise some times require additional delivery time and the use
of special carriers. If special delivery conditions apply to an item,
there will
be an indicator in parentheses after the item description.
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White Glove Delivery
Some furniture and other heavy items require special handling and receive our
White Glove Delivery service. We will call you to schedule a delivery time
and bring the merchandise directly to your door, place it in your desired
location, unpack it, dispose of the packing materials and and perform simple
assemblies.
If this delivery option is necessary it will be indicated in parentheses after
the
item description along with the cost and automatically added to your order
during check out.**********
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How do I track a shipment?
Please contact our customer assistants at
customercare@fawbushschulz.com
for the latest information regarding your order.
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Can I order something now and have it shipped later?
Yes, please email our customer assistants at
customercare@fawbushschulz.com
to arrange the
shipment. This service is not yet available online.
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Return Policy
What is the Fawbush & Schulz return policy?
We want you to have the best shopping experience ever. If you are not
entirely satisfied with your order, please return it in it's original packaging
within 30 days of the date of purchase for a full refund, credit or exchange
depending on the form of payment less service and delivery charges.
Returns with the original purchase receipt or packing slip will be refunded or
exchanged in the original tender less service and delivery charges.
Returns with a gift receipt, will be exchanged or refunded for the value
indicated on the gift receipt in the form of a merchandise credit less service
and delivery charges.
Returns without the original purchase receipt or packing slip, including gift
certificate purchases, will be exchanged or refunded at the current selling
price in the form of a merchandise credit less service and delivery charges.
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How do I return an item?
On your Invoice/Packing Slip, indicate why you are returning the item, and your
desired resolution. Be sure to keep a copy of the form for your records. Include
a copy
in the box
with your return shipment.
Use the carrier most convenient to you and send the package to:
Fawbush & Schulz
230 Washington Ave
Pleasantville, NY 10570
If you have any questions about our return policy or the status of your return,
please call us at 1.914.747.9448
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How do I return an item if I no longer have the packing slip?
If you do not have your original invoice/packing slip or gift receipt, please
include a document with your return shipment that includes the following:
Your name as it appeared as the Bill To on the order
Billing address
Your daytime telephone number
Order Number or date of order placement
Item Number and brief Description
Reason for the return
Action to be taken - replace, exchange, credit or refund in original tender
Ship To address if different from the Bill To
Use the carrier most convenient to you, insure for full value, and send the package to:
Fawbush & Schulz
230 Washington Ave
Pleasantville, NY 10570
If you have any questions about our return policy or the status of your return,
please call us at 1.914.747.9448
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How do I return large items?
Oversize items that required special shipping will need similar return shipping.
Please email us at
customercare@fawbushschulz.com
to arrange the shipment.
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Security
Is the credit card information I submit secure?
Our entire payment system is protected by
Secure Socket Layer (SSL)
encryption, the industry standard for secure commerce
transactions. SSL encryption renders your data unreadable
as it travels over the internet.******
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Privacy Policy
(click here to
view it in its entirety).
Is any of my information sold to other companies?
We use your personally
identifiable information for mainly for internal purposes such as statistical
analysis to fine-tune our services to you and the
functionality of our website,
order tracking, and informing of current sales and offers. We may also
form business relationships with other persons or entities whom we have asked to
confirm that their privacy policies are consistent with
our own. At such times, we
may cross-reference and share data we have gathered including personally
identifiable information about you, that will allow such persons or entities to
contact you regarding products or services that
may be of interest to you.
We do not currently but may in the future make
parts of our mailing
list available to carefully screened companies.
We will not share your email address or telephone number, only your name and
mailing address.
We believe you have a right to "opt out" of having your
personally identifiable information (see definition below) rented, sold or
exchanged with other
marketers and honor your request if you should choose to
do. We also honor
your request if you would rather not receive mail,
telephone and other
solicitations from Fawbush & Schulz. If you would rather we did not share
your
address information with other companies, please call or email us and
request to opt out.
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